Terms and Conditions

Welcome to Userloop. These Terms and Conditions govern your use of our Service and form a legally binding agreement between you and Foundry 52 Limited (trading as Userloop). By accessing or using our Service, you agree to be bound by these Terms.

1. Definitions

• Service: The Userloop bug reporting and feedback platform, accessible at userloop.run.
• Company: Foundry 52 Limited, trading as Userloop, a company registered in England and Wales (Company No. 16162416), with its registered address at Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.
• Account: A unique account created for you to access our Service.
• Content: Any text, images, videos, or other material posted, uploaded, or transmitted through the Service.
• Subscription: A paid plan that provides access to premium features of the Service.

2. Account Registration

To use certain features of our Service, you must register for an account. When you register, you agree to:

• Provide accurate and complete information.
• Maintain the security of your account credentials.
• Notify us immediately of any unauthorized use.
• Accept responsibility for all activities under your account.

3. Subscriptions and Payments

Some parts of our Service are available only with a paid Subscription. By subscribing, you agree to:

• Pay all fees associated with your chosen plan.
• Provide valid payment information through our payment processor, Paddle.
• Accept automatic renewal of your Subscription unless you cancel before the renewal date.

You may cancel your Subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations.
• Infringe on the intellectual property rights of others.
• Transmit malware, viruses, or other harmful code.
• Attempt to gain unauthorized access to our systems.
• Interfere with or disrupt the Service or its infrastructure.
• Use the Service for any fraudulent or deceptive purposes.

5. Intellectual Property

The Service and its original content, features, and functionality are owned by Foundry 52 Limited and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of any Content you submit through the Service, but grant us a license to use, store, and display that Content as necessary to provide the Service.

6. Data Processing

Our processing of personal data is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

7. Limitation of Liability

To the maximum extent permitted by law, Foundry 52 Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the Service will cease immediately. You may also terminate your account at any time by contacting us or using the account deletion feature.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, please contact us:

• By email: support@userloop.run
• By post: Foundry 52 Limited, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom