About Userloop
We believe feedback should lead to action
Product teams are drowning in feedback. Bug reports, feature requests, support tickets, internal comments — all competing for attention and all too often dumped straight into the backlog.
We built Userloop because we believe feedback deserves a better place to live.
Feedback is not the backlog
Tools like Linear and Jira are excellent systems of record. They're where decisions become work.
But they were never designed to be an inbox.
When every piece of feedback turns into an issue:
- Prioritisation breaks down
- Signal gets buried under noise
- PMs spend more time cleaning up than deciding what to build
Userloop exists to sit before the backlog — where feedback can be reviewed, triaged, and shaped into something actionable.
Built for product managers
Userloop is designed first and foremost for PMs. Not just to collect feedback, but to:
- Understand context without chasing users
- Review and prioritise calmly
- Merge duplicates and reject noise
- Decide what deserves engineering time
Only the feedback that matters should become work.
Context beats conversations
We've all been there:
"Can you send a screenshot?"
"Which browser were you using?"
"Can you reproduce it?"
Userloop captures context automatically — screens, annotations, environment details, and steps — so teams can act without endless follow-ups.
Opinionated by design
Userloop is intentionally opinionated:
Feedback comes in
PMs triage first
Work goes out
- We believe simple, focused tools beat bloated platforms.
- We believe PMs should control the signal.
- We believe feedback workflows should feel calm, not chaotic.
Our goal
Userloop isn't trying to replace your backlog tools. It's here to protect them.
Help product teams turn raw feedback into clear, intentional action.
Built for modern product teams
Userloop works with the tools you already use — Linear, Slack, Jira, and more — so it fits naturally into your workflow without forcing change.
Whether you're a small product team or a growing company, Userloop helps you stay focused on what matters.