Privacy Policy

Your privacy is important to us. This policy explains what information we collect, how we use it, and what your rights are. We've tried to make it as clear and straightforward as possible.

By using our Service, you agree to us collecting and using your information in the ways described here.

The Basics & Key Definitions

Certain key words in this policy have specific meanings. Here are the most important ones:

• We, Us, Our: This refers to Userloop, a trading name of Foundry 52 Limited, a company registered in England and Wales (Company No. 16162416), with its registered address at Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.
• You: This means you, the person using our Service. Under GDPR, you might also be called the "Data Subject."
• Service: This refers to our software application, userloop.run.
• Personal Data: This is any information that can be used to identify you, like your name, email address, or an online identifier.
• Service Providers: These are other companies we work with to help us run our Service, like our payment processor or email provider.

What Information We Collect and How We Use It

We collect information in a few different ways, depending on how you use userloop.run.

1. Your Account & Billing Details (For Our Customers)

When you sign up for a userloop.run account or contact us for support, we collect information directly from you. This includes:

• Contact Information: Your first and last name, and email address.
• Billing Information: When you subscribe to a paid plan, our payment processor, Paddle, collects your payment details. We never store or have direct access to your full credit card number.

2. Data from the Bug Reporting Widget (From Your End-Users)

The main feature of our Service is the bug reporting widget you install on your own application. It's designed to be privacy-first:

• It only collects data when your end-user actively chooses to submit a bug report.
• All sensitive data is redacted on the end-user's computer before it is sent to our servers.

How We Use Your Data

We use the data we collect for several reasons:

• To Run Our Service: To provide our service to you, maintain it, and monitor its usage.
• To Manage Your Account: To handle your registration and give you access to features.
• To Fulfill a Contract: To process your subscription purchase.
• To Contact You: To send you emails or other notifications about updates to the service, including security updates.
• For Marketing: To send you news and special offers about similar services, but only if you haven't opted out.
• To Improve Our Service: For data analysis, to spot usage trends, and to improve our Service, products, and marketing.

When We Share Your Information

We only share your information in a few specific situations:

• With Service Providers: We share information with companies that help us run our business, such as for payment processing or analyzing service usage.
• For Business Transfers: We may share your information if we are negotiating a merger or sale of our company.
• With Your Consent: We may share your information for any other reason if you give us your permission to do so.

How Long We Keep Your Data & How We Protect It

We only keep your Personal Data for as long as we need it for the purposes set out in this policy, or as long as we're required to by law. Usage Data is generally kept for a shorter period.

The security of your data is extremely important to us. However, no method of sending data over the internet or storing it electronically is 100% secure. While we use commercially acceptable methods to protect your information, we cannot guarantee its absolute security.

Your Rights and How to Exercise Them

You have rights over your data. You can update, amend, or delete your information at any time by signing into your account settings. You can also contact us to request access to, correct, or delete any personal information you've given us.

Your Rights Under GDPR (For Users in the EU/EEA)

If you are in the European Economic Area, you have the right to:

• Request access to the Personal Data we hold about you.
• Request that we correct any inaccurate information.
• Object to us processing your data.
• Request that we erase your Personal Data.
• Request a copy of your data in a machine-readable format.
• Withdraw your consent for us to use your data.

Contact Us

If you have any questions about this Privacy Policy, please get in touch:

• By email: support@userloop.run
• By post: Foundry 52 Limited, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom