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Quick Start

Collect and manage your first piece of user feedback.

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Now that you've installed the widget, let's walk through collecting and managing your first piece of feedback.

Step 1: Submit Test Feedback

  1. Open your application where you installed the widget
  2. Click the feedback button in the bottom-right corner
  3. Enter some test feedback and submit

The feedback will immediately appear in your Userloop dashboard.

Step 2: View Feedback

  1. Go to your Userloop dashboard
  2. Navigate to Feedback in the sidebar
  3. You should see your test feedback listed

Step 3: Triage Feedback

Click on the feedback item to open the detail view. From here you can:

  • Add tags to categorize the feedback
  • View AI summary to quickly understand longer feedback
  • Create a ticket in Linear or Jira
  • Archive feedback you've addressed

Understanding the Feedback Detail

Each feedback item includes:

FieldDescription
ContentThe user's feedback message
ScreenshotAutomatically captured (if enabled)
URLThe page where feedback was submitted
UserEmail or identifier (if provided)
SubmittedWhen the feedback was received

Identifying Users

By default, feedback is anonymous. To identify users, pass their email when initializing the widget:

// After the widget script loads
window.userloop?.identify({
  email: "user@example.com",
  name: "John Doe", // optional
});
[!TIP] Identifying users helps you follow up on feedback and understand feedback patterns by user segment.

What's Next?